Automatic ticket tagging zendesk

1. Can you auto assign tickets in Zendesk?
2. How are tags generated in Zendesk?
3. Can you add tags to closed tickets Zendesk?
4. How do I create a trigger in ZenDesk?
5. What is round robin ticket assignment?
6. How do I enable tags in Zendesk?
7. How do I add tags to API?
8. What are labels in Zendesk?
9. How do I manage tags in Zendesk?
10. What are triggers in Zendesk?
11. Does Zendesk automatically close tickets?
12. Can you delete tags in Zendesk?

Can you auto assign tickets in Zendesk?

To enable auto-assign on ticket solve

Click the Admin icon ( ) in the sidebar, then select Settings > Tickets. In Admin Center, click the Objects and rules icon ( ) in the sidebar, then select Tickets > Settings. In the Assignment section, select Auto-assign tickets upon solve. Click Save tab.

How are tags generated in Zendesk?

Here are the ways you can create and use tags: Add tags to tickets and use those tags to create custom workflows. Agents can add tags manually. Admins can also enable automatic ticket tagging to automatically add tags based on keywords in ticket descriptions.

Can you add tags to closed tickets Zendesk?

Answer. No, tickets in a closed status cannot be edited. Only tickets in solved status can be edited before they are closed through business rules.

How do I create a trigger in ZenDesk?

To create a new trigger

In Admin Center, click Objects and rules in the sidebar, then select Business rules > Triggers. Click Add trigger. Alternatively, you can copy an existing trigger and modify it. Enter a Name for your trigger.

What is round robin ticket assignment?

Round-robin guarantees the fair allocation of incoming tickets to your team. Round-robin prevents tickets from stagnating when the supervisor isn't around to assign tickets to the agents in groups.

How do I enable tags in Zendesk?

In Admin Center, click the Objects and rules icon ( ) in the sidebar, then select Tickets > Settings. In the Tags section, select the Enable automatic ticket tagging option. Click Save tab.

How do I add tags to API?

In the Tag Editor, choose Add New Tag. Enter a tag key (for example, Department ) in the Key field, and enter a tag value (for example, Sales ) in the Value field. Choose the checkmark icon to save the tag. If needed, repeat step 5 to add more tags to the API stage.

What are labels in Zendesk?

Labels are words or combinations of words you can utilize on Guide articles to improve the search experience of articles.

How do I manage tags in Zendesk?

In Admin Center, click the Objects and rules icon ( ) in the sidebar, then select Tickets > Tags. Click the tag that you want to delete. At the bottom of the tag activity detail screen, click Remove tag [tag name] from all topics and open tickets. Click OK to confirm that you want to proceed.

What are triggers in Zendesk?

Zendesk Documentation Team. Triggers are business rules you define that run immediately after a ticket is created or updated and automatically perform actions if specified conditions are met. Here are some uses for triggers: Notifying customers when you're out-of-office. Sending customer satisfaction score follow-ups.

Does Zendesk automatically close tickets?

Answer. Zendesk Support comes with an automation called Close ticket 4 days after status is set to solved. This automation gives end-users 4 days to respond to a solved ticket before the ticket moves to closed status. You can set this automation to run anywhere between 1 hour and 28 days.

Can you delete tags in Zendesk?

You can only remove tags from tickets before they reach status closed. The easiest way to do that is: Go to admin>Manage>Tags. Click on the tag to be removed.